Refund policy
Refund & Return Policy
At Glowzy, we stand behind the quality of our products. If you're not completely satisfied, we're here to help.
Returns We accept returns within 15 days of delivery. To be eligible for a return:
- The product must be unused, unopened, and in its original packaging
- For hygiene reasons, opened or used skincare products cannot be returned unless they are defective or damaged
- Proof of purchase is required
Damaged or Defective Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- An unboxing video or clear photos of the damage
We will arrange a replacement or full refund at no extra cost.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days:
- Online payments → refunded to the original payment method
- COD orders → refunded via bank transfer or UPI
Non-Refundable Items
- Opened or used products (unless defective)
- Shipping charges
- Products purchased during sale or promotional offers
How to Initiate a Return Email us at support@glowzy.shop with your order number and reason for return. Our team will guide you through the process.
Shipping for Returns Return shipping costs are the customer's responsibility unless the item is defective or incorrect.